Customer service teams
Customer service for vape, smoke, supplement and hemp brands.
Our reps already work in your category. They deal with smoke, vape, supplement and kratom retailers every day on our own wholesale accounts, so they know your products, your customers and what can and can’t be said.
CategoriesHigh-risk and age-restricted
ChannelsEmail, chat and phone
AlsoWholesale account support
Managed byOur team lead
Why category experience matters.
A rep new to your category learns on your customers. Ours already know it.
- What reps can and can’t saySupplement and hemp-derived brands can’t make health claims, and a rep who improvises can get you in trouble. Ours are trained on your approved wording before they answer anyone.
- Fewer disputesQuick, clear answers on order status and refunds stop a lot of chargebacks before they start, and that matters even more when your merchant account is high-risk.
- Your wholesale accounts tooIf you sell to stores, our reps can handle reorders, invoices and order questions from your retailers and distributors. It is the same work they do for our own accounts.
What reps handle.
Part-time or full-time, in your help desk, inbox and store admin.
- Order status and tracking
- Returns, refunds and exchanges
- Product questions from approved answers
- Wholesale reorders and invoices
- Review and inbox replies
- Reorder follow-up calls
Need card processing too?
We place high-risk merchant accounts for the same categories through TakeCardToday.
FAQ
Common questions
Do you work with hemp-derived and kratom brands?
Yes. Our team works with smoke, vape, supplement, kratom and hemp-derived products every day on our own wholesale accounts.
Will reps make claims about our products?
No. Reps answer from wording you approve. For supplement and hemp-derived products, that means no health claims.
Can reps handle our wholesale customers?
Yes. They can handle reorders, invoices, order status and product questions from your retailers and distributors.
How is it priced?
Monthly, per rep, based on hours and the type of work. You get a written quote before anything starts.
Can you set up our card processing too?
Yes. We place high-risk merchant accounts for the same categories through TakeCardToday.
Work with us
Hand off your inbox.
Tell us your category, channels and volume, and we'll come back with how many reps you need and a monthly price.