Merchant guides

Guides for merchants.

Straight answers to the questions we hear most from merchants: what processing really costs, what to do after a shutdown, and how high-risk accounts work.

How to find your effective processing rate

Your effective rate is your total processing fees divided by your total card sales for the month. Here is how to find both numbers on your statement, with worked examples.

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Payment account shut down? What to do next

If Square, Stripe or PayPal closed your account, here is what to do in the first week: get the reason, save your records, check for a MATCH listing and apply with the right processor.

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What is a high-risk merchant account?

A high-risk merchant account is card processing from a bank that knowingly accepts businesses most processors avoid. What makes a business high-risk, what changes, and what underwriters ask for.

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Cash discount and dual pricing: let customers cover the card fee

With a cash discount or dual pricing program, your card price covers the cost of processing and cash customers get a discount. How it works, what it saves, and what has to be disclosed.

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