Customer service
Day-to-day support for your customers, using answers you have approved.
- Order status and tracking
- Returns, refunds and exchanges
- Product questions
- Review and inbox replies
Customer service teams
Customer service teams that know high-risk products.
Our reps answer your customers by email, chat and phone, enter orders and keep your inbox under control. They work with vape, smoke, supplement, kratom and hemp-derived products every day, so high-risk and age-restricted categories are nothing new to them. We hire, train and manage every rep for you.
ChannelsEmail, chat and phone
Back officeOrder entry, inventory, CRM
Managed byOur team lead
HoursPart-time or full-time
What our reps handle.
Start with one rep on support, or add back-office work too. Either way, you deal with us and we manage the reps.
Back office
The work behind the scenes that keeps orders moving.
- Order entry and inventory updates
- CRM upkeep and weekly reporting
- Reorder follow-up with your accounts
- Order confirmations and callbacks
Live in four steps.
Most of the work is in the setup, so the rep answers the way you would.
- ScopeWe agree on the channels and hours, and on what a good week looks like in response times and tickets closed.
- Set upWe write the answers with you, get set up in your systems and train the rep on your product.
- LaunchThe rep goes live, and our team lead reviews their replies.
- Report and scaleYou get weekly numbers on tickets, response times and calls, and you can add hours or reps as you grow.
Built inside a working wholesale business.
Our reps already handle our own retailers and distributors every day, taking orders, following up and answering questions. Your customers get that same experience.
- Managed by our team lead
- Approved answers for your brand
- Works in your systems
- One point of contact: us
Selling in a high-risk category?
If you sell vape, smoke, supplements, kratom or hemp-derived products, our reps already work with these every day.
FAQ
Common questions
What can a customer service rep handle?
Email, chat and phone support: order status and tracking, returns and refunds, product questions and review replies. Reps can also enter orders, update inventory and keep your inbox and CRM current.
Who manages the rep?
We do. Our team lead trains each rep on your product and policies, gives them approved answers to work from and checks their work. You only ever deal with us.
Part-time or full-time?
Either one. Tell us your ticket or call volume and the hours you need covered, and we'll tell you how many reps it takes.
How is it priced?
Monthly, per rep, based on hours and the type of work. You get a written quote before anything starts.
Do reps work in our systems?
Yes. Reps work in your help desk, inbox, store admin and CRM.
Can reps call our customers?
Yes, for customer service work: order confirmations, callbacks and reorder follow-up with your existing accounts.
Do you work with high-risk product brands?
Yes. Our reps work with vape, smoke, supplement, kratom and hemp-derived products every day, so these are nothing new to them.
Work with us
Hand off your inbox.
Tell us your channels, volume and hours, and we'll come back with how many reps you need and a monthly price.